1. Sustainability Management & Legal Compliance

We commit to comply with the national legislation, regulations, and sustainability management in which we:

• Comply with all relevant legislation and embed sustainable development principles into core business practices;
• Have a sustainability mission statement that is communicated to our customers, partners and suppliers;
• Appoint a sustainability coordinator to manage sustainability-related tasks;
• Ensure our employees understand our goals and are accountable for the implementation of our sustainable policies;
• Have annual sustainability action plans with measurable criteria and active staff involvement;
• Engage with and take an active role in external forums and working groups that promote sustainability in tourism.

2. Internal management: Social policy & human rights

We are dedicated to sustainable internal management by implementing a clear, well-communicated social policy that encompasses the following principles:

• Respect human rights and their cultural values;
• Ensure fair wage, extra benefits and working environment for our staff;
• Provide equal opportunities in employment and avoid discrimination in recruitment, conditions of employment, access to training, senior positions, career progression, and any other employment-related opportunities;
• Promote work-life balance through flexible working hours and remote work opportunity;
• Encourage employees to speak freely when they have any concerns and use their feedback to measure employee satisfaction and improve;
• Provide them with professional training and opportunities for personal development;
• Create job opportunities for interns after their internship;
• Commit to fostering an inclusive workplace where diversity is valued and respected;
• Not directly or indirectly complicit in any human rights abuse.

3. Internal management: Environment and community relations

• Encourage staff to use a personal cup at the office to reduce water waste from washing;
• Reduce the use of plastic water bottles at the office and on tour by encouraging people to use personal cups or bottles and refill from 5-gallon water containers;
• Make sustainable purchases and services;
  Bulk purchasing;
• Regular equipment maintenance;
• Measure and monitor energy consumption and water use in all our operations with the aim of reducing usage;
• Reduce paper consumption and/ or choose to recycle paper;
• Do not print when it is not necessary. If possible, reuse one-sided printing paper;
• Encourage people to reduce, reuse and recycle waste with our annual recycle event or simple notes around the office;
• Use more sustainable forms of transportation and reduce our carbon footprint where feasible;
• Not promote souvenirs or consumption of meat which contain threatened flora and fauna species.

4. Supply Chain

Provide our service providers with codes of conduct and guidance concerning sustainable practices;

• Support our service providers to improve the responsibility of their operations;
• Conduct regular audits of our suppliers to ensure compliance with our sustainability standards;
• Give preference to service providers that are locally owned and/or are showing improvement in the sustainability of their operations;
• Provide our tour leaders and drivers training regarding sustainable practices;
• Prefer to work with locally owned businesses reflecting local cultures (hotels, lodges, restaurants, handicraft outlets, arts and culture centers).

5. Destinations and activities

• Develop products that showcase the best of our destinations whilst benefiting the communities and preserving the natural environment and their culture;
• Consider sustainable aspects when selecting a destination;
• Promote off-peak travel to reduce environmental impact and support local economies year-round;
• Support local and international NGOs and other community-based tourism development projects.

6. Customer communication and protection

• Provide correct messages and keep our clients informed about sustainability matters in the destinations;
• Provide our customers with code of conducts;
• Encourage our clients to select the most sustainable options, travel by public transportation or train where feasible, instead of domestic flights to reduce carbon emission;
• Provide customers with a 24h reachable contact and guidelines in case of emergency situations;
• Gather customers feedback for continuous improvement.

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